Fix MTP Driver Installation on Windows 10

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Windows has undergone a major shift in terms of both UI design and other behind the scenes technicalities since Windows 7. Every update ever since, including Windows 8, Windows 8.1, Windows 10 and Windows 10 Anniversary update has brought with it some new bugs. It is not surprising that a lot of users don’t want to leave the comfort of using Windows 7. MTP connection problems have been one of the biggest headaches for users after Windows 10, especially after the Anniversary Update. The error messages you may get might be something like “MTP USB Device driver failed”, “MTP USB device not installing”, “MTP not recognized” or Code 28. If you’re one of these users, we have some tips to fix MTP driver installation on Windows 10.

It is a well-known problem and Microsoft has already released an update that should supposedly have fixed the issue. But in case it hasn’t, for you, before we jump into the nitty-gritty of things, I’d recommend that you try the following:

  1. Switch USB Ports – Most of the times using another USB port works, especially switching between the USB 3.0 port to USB 2.0. Try this even if the port was working a moment ago.
  2. Switch USB cable – Sometimes, using another USB cable can also fix the problem.
  3. Restart the PC – Often, a nice and sweet reboot is all it takes for a PC.


  • 1 Fix MTP driver Installation on Windows 10
    • 1.1 1. Install wpdmtp.inf
    • 1.2 2. Install the MTP USB Device Driver
    • 1.3 3. Download and install the Media Feature Pack

Fix MTP driver Installation on Windows 10

If none of the above medicines worked for your Windows 10 machine, you will need to perform some operations. It’s not as bad as I made it sound.

1. Install wpdmtp.inf

  • Press and hold the Windows Key and while holding it, press R. Type %systemroot%\INF in the box and hit Enter.Run
  • Alternatively, you could just use the file explorer and manually go to C:\Windows\INF
  • Type wpdmtp.inf in the search bar provided to the right of the address bar in Windows 10.Search for wpdmtp.inf
Search for wpdmtp.inf
  • wpmdmtp.inf is a file related to MTP and installing it manually can possibly resolve your issues, especially when you have previously seen the error message “A service installation section in this INF is invalid“.
  • Right-click on the wpmdmtp.inf file and select Install. Click Yes if asked, “Do you want to allow this app to make changes to your device?”Right click and select install
Right click and select install
  • It should go rather quick and once it’s done try connecting your MTP device again.

2. Install the MTP USB Device Driver

  • Press and hold the Windows key and press R. In the run dialogue box that opens, type devmgmt.msc and hit Enter. This will open the device manager.
  • Alternatively, you can also press the Windows key and type Device manager to search for for device manager
search for device manager
  • Expand Portable devices and find your device. If you can’t, try looking under Other devices as well because it is under that for some users. Also, make sure your MTP device is connected to your PC, otherwise it won’t show here.Device Manager
Device Manager
  • Right-click it, and choose Update Driver Software.
  • Select Browse my computer for driver software.
  • Click on Let me pick from a list of device drivers on my computer. Let me pick from a list of device drivers on my computer
Let me pick from a list of device drivers on my computer
  • From the options presented, select MTP USB Device, and click next. Follow the installation wizard to install it. 

3. Download and install the Media Feature Pack

This update is primarily meant for N and KN versions of Windows 10 which do not offer the Windows Media Player as well as some related technologies to the end user. In some cases, installing the Media Feature Pack might solve the issue as well. All you have to do is download the appropriate update from Microsoft’s Website, install it and reboot your PC. If your PC is 64-bit, download Microsoft-Windows-MediaFeaturePack-OOB-Package_x64.msu which is a 108.9MB package otherwise download the 72.4MB package named Microsoft-Windows-MediaFeaturePack-OOB-Package.msu.

You don’t necessarily have to follow all of the aforementioned methods and most probably any one of the above three methods will solve your problem. Pick anyone you are more comfortable with.

Did any of these methods help you? Do let us know.

  1. whitesox says

    Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.

  2. Filiberto Ludvik says

    Awesome post. I am a regular visitor of your blog and appreciate you taking the time to maintain the nice site. I’ll be a regular visitor for a really long time.

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